Privacy & Cookie Policy

 This Privacy Notice and Cookies Policy explains how ‘Restore Community Church’ (Restore) collects, stores, and processes your information. 

Restore needs to gather and use certain information about individuals such as church members, attendees, church/business contacts, employees, and other people the organisation has a relationship with or may need to contact. 

If you want to discuss this Notice further, you can contact Restore’s Data Protection Lead: 

Jo Mackey (Head of Operations) on or 02039410198 or at Restore Community Church, 23 Canfield Road, Woodford Green, IG8 8JL. 

Our promise 

Restore is committed to ensuring that the information you entrust us with is stored securely and treated in compliance with all regulations. 

How we collect personal information 

We collect personal information directly from you when you sign up for our mailing list, volunteer to join or enquire about joining a service team, become a member of the church or regularly attend a congregation, join a small group, attend a special event/course or conference, and when you donate. 

We collect cookie information when you visit our website, you can find more details on cookies towards the end of this Notice. 

We may collect data from third parties, for instance if you sign up to donate to us via Just Giving, Stewardship, or Stripe. 

What personal information we collect 

We collect and store personal identifying information including your title, name, date of birth, address and contact details including email and telephone. 

We will also store non-identifying information such as gender. We will keep a record of our contact with you, dates you complete key steps, as well as pertinent information such as DBS number, references, and volunteer assessment. Once you begin serving by volunteering at a congregation, we will record the service team you volunteer with, the type and length of service, any notes we make on the system in relation to your volunteering and a continuing record of our contact with you.

If your children attend a church group or activity, we will collect and store personal identifying information including your title, name, date of birth as the legal guardian, your address and emergency contact details including email and telephone. We will also collect and store any relevant medical or dietary information pertinent to your child, as well as general information about your child such as name and date of birth. 

If you are a church, community group or business that partner with us then we will collect the name, address and telephone number of your organisation. 

If you attend an event, conference or course and it is necessary to book a ticket or register your place, we will collect and store personal identifying information including your title, name, date of birth, your address and contact details including email and telephone. 

If you make a financial donation to Restore, we will record the amount and your name. If you are a regular giver, we will also record whether you allow us to reclaim tax on your donation from HMRC through Gift Aid. We will collect and store personal identifying information including your title and name, your address and contact details including email and telephone. This information is securely saved for six years for accounting and auditing purposes, and then securely destroyed if it is no longer being relied upon. 

Why we collect your personal information. 

We use your information to process your application or donation, to contact you about relevant upcoming events/training and to keep you informed about our work. We keep a record of your volunteering activity and giving history so that we can thank you, as well as respond and support you as best as possible. 

We will also use the information we collect for internal reporting, for instance the number of volunteers, church attendees or members and their gender. This reporting is aggregated and therefore not identifying. 

We collect cookie information when you visit our website to enable our website to function effectively, to improve your experience and to determine and improve the effectiveness of our website and marketing. 

Marketing permissions 

You may receive email, text and phone communications from us to share with you information about church services, events and church activities that are coming up across the whole church. In November 2022 we contacted all our contacts to ask them to update their contact information and record their communication preferences. If you are receiving communications and no longer wish to do so then you can opt out by clicking ‘unsubscribe’ at the bottom of emails and following the instructions, or by contacting the office through 

Who we share your information with 

We will not routinely share your information with any other parties. If we had a request, for instance to share a testimony / story to run a press release or share on social media, we would always contact you about this and give you the right to not be identified. If it is an enquiry about volunteering to serve on a team, then your contact information will be shared securely through our central contact database ‘Church Suite’ or through a password protected spreadsheet, to the respective leader of the team you wish to volunteer with to organise induction, training and for the purpose of planning rotas. 

Any reporting we do on attendee or volunteer demographics is all aggregated so as not to identify specific volunteers. For example, we may refer to the number of volunteers in each service team, church site, or age range. None of these would identify you specifically. 

If you require pastoral support, then we may share information about you with the appropriate person on the staff team or leadership. In the case of information held on electronic files these are password protected. 

Financial and donation information will occasionally be reviewed by accountants or auditors, and we will limit identifying information where possible as all regular donors are identified by their unique IM number e.g. IM 0001 

We also use a small number of sub-contractors to assist with technical tasks such as graphic design, marketing, and IT Contract arrangements. Service Level Agreements are in place with any sub-contractors to ensure that any personal information is treated confidentially and kept secure. 

All data is stored within UK based servers. Any personal data stored through a trusted third party is kept secure to a very high level and will be stored and backed up in servers based in the UK. 

How long we keep your information. 

We will keep your information until you notify Restore or after you have left the church, at which point your information will be securely deleted or destroyed. We review information every two years with a ‘data refresh/ census’, to ensure we are not keeping any personal information longer that we should. 

There is a legal duty on Restore to retain any financial information relating to donations for up to 6 years. 

Your information rights and choices 

The law assures you of several rights: 

You can request a copy of all the personal information we hold about you. You can do this by contacting the Data Protection Lead (contact details given in the first section of this Policy). We will respond to all requests within 30 days of receiving the written request. 

You can have erroneous information corrected by contacting the Data Protection Lead. 

You can request that we change your marketing preferences to ensure we don’t continue to send you unwanted email, post, or texts/calls.

Changes to the Privacy Notice 

We will regularly review this Notice as any of our activities, processes or national regulations change. If there is any significant change to the way we intend to handle your personal information, then we will contact you to inform you of this. 


Cookies are small text files that are placed on your computer by websites that you visit. We use cookies to enable our website to function effectively, to improve your experience and to determine and improve the effectiveness of our website. 

Here is a brief overview of the types of cookies we use: 

Advertising – we use cookies from trusted third parties such as Google and Facebook plus conversion tags from our own material to measure the effectiveness of advertising to ensure the money we spend is used effectively. 

Cookies to Improve your Experience – we use a small number of cookies on our website to help you get the best experience. We also embed YouTube films on our website, we use Privacy Enhanced Mode which allows us to embed YouTube videos without using cookies that track viewing behaviour. We are unable to prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information for example, number of views, plays, loads etc. 

How to manage your cookie settings 

It is possible to stop your browser and/or mobile device accepting cookies either generally or from specific websites. However, you may find that some aspects of our website stop working or work less well if you do this. For this reason, we do not recommend turning cookies off when using our website. 

To manage your cookie settings, please refer to your browser software. For more information about cookies and how to delete them, visit 

Acceptance of cookie use 

By using our website, you agree to our use of cookies. This is subject to any preferences or browser setting you may have. 

Last updated December 2023